一、 培训介绍

1、12学时/培训费3000元 培训版本 Exchange2010，（也可以根据客户要求安排Exchange2003、Exchange2007）
2、 附送培训教材，培训光盘

二、 课程简介

Troubleshooting Microsoft Exchange Server 2003&2007&2010
Days:2
Course Outline

Unit 1: Introduction to Troubleshooting Exchange Server 2003&2007&2010
 · Configure and prepare servers for basic troubleshooting.
 · Analyze process and data flow in a flowchart.
 · Access and apply information from a service request and other workshop components.
 · Identify a problem and recommend a solution.


Unit 2: Troubleshooting Network Connectivity
 · Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem.
 · Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem.
 · Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem.


Unit 3: Troubleshooting Public Folders and Mailboxes
 Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem.
 Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem.
 Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem.


Unit 4: Troubleshooting Outlook Web Access and Outlook Mobile Access
 · Identify the underlying causes when a user cannot access OWA because of a security error.
· Identify the underlying causes when a user cannot access OWA because of an authentication error and resolve the problem.
 · Identify the underlying causes when a user cannot access OMA and resolve the problem.


Unit 5: Troubleshooting Client Connectivity
 Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem.
 Identify the underlying causes when a user receives a "The connection to the server has failed" message and resolve the problem.
 Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem.


Unit 6: Troubleshooting Server Connectivity
 · Troubleshoot message delivery between servers in the same routing group.
· Troubleshoot message delivery between servers in different routing groups.
· Troubleshoot message delivery between a Microsoft Exchange Server 2003&2010 organization and another e-mail system.
 · Troubleshoot message delivery between an Exchange Server 2003&2007&2010 organization and the Internet.


Unit 7: Troubleshooting Server Performance
· Identify and resolve messaging problems related to performance problems in domain controllers and global catalog servers.
· Identify and resolve messaging performance problems caused by the running of scheduled applications.
 · Troubleshoot messaging problems caused by hardware components in server systems.


Unit 8: Troubleshooting Security Issues
· Implement a Public Key Infrastructure (PKI) to manage the creation and distribution of digital certificates.
· Implement Secure Multipurpose Internet Mail Extensions (S/MIME) to encrypt or digitally sign e-mail messages sent from client to client. The encryption and digital signatures ensure that a message is secure and cannot be modified while it is transmitted on the network.
· Implement Secure Sockets Layer (SSL) to encrypt network traffic. With SSL, the actual network traffic that transmits e-mail messages is encrypted, so that even if the network packets were captured, they could not be read.


Unit 9: Troubleshooting the Migration to Exchange 2003&2007&2010
 · Identify the underlying causes when a user cannot access their mailbox after a migration and resolve the problem.
· Identify the underlying causes when a user cannot send e-mail to the Exchange 5.5 organization during a migration and resolve the problem.
 · Identify the underlying causes when a user cannot send e-mail to some users during a migration and resolve the problem.


Unit 10: Troubleshooting an Exchange Server 2003&2007&2010 Organization
 · Identify multiple issues affecting the messaging functionality within an organization.
 · Troubleshoot the following:• Network connectivity
 · Public folders and mailboxes
 · Microsoft Outlook Web Access (OWA) and Outlook Mobile Access (OMA)
 · Client connectivity
 · Server connectivity
 · Server performance
 · Security issues

三、培训特色：

授课讲师均是微软全球技术中心、微软授权MCT金牌讲师，拥有丰富的企业应用能力和实际经验

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